Digital Services Manager

Digital Service Manager (Interim)

The Role

As part of our Digital, Data and Technology team, you will lead digital service teams across:

• Product Development & Application Support
• Geospatial Services

You will play a key role in ensuring our digital services are reliable, efficient, and continuously improving.

Key Responsibilities

• Take ownership of live digital services and ensure their smooth operation
• Act as an escalation point for incidents, problems, and service requests
• Work closely with council services to reduce failure demand
• Use feedback from residents and staff to improve digital experiences
• Ensure services meet information governance, data protection, and security standards
• Lead and deliver service improvement projects using project management skills
• Manage suppliers and oversee budgets

About You

• Strong experience managing digital teams and services
• A track record of delivering and improving live digital products
• Excellent stakeholder management and relationship-building skills
• Experience with the Microsoft technology stack
• A background in development (desirable)

Working Arrangements

Hybrid working, with a combination of remote and on-site work

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