Job Overview
A rare and exciting opportunity has arisen to join the Elective & Diagnostic Booking Team at Wexham Park Hospital, at the heart of the Surgical Directorate. If you are looking for a fast‑paced, rewarding role where you can make a real difference to patient care, this is your chance.
Visa Sponsorship
This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.
Roles & Responsibilities
The successful postholder will be responsible for the proactive management of waiting lists and work queues, ensuring patients are scheduled efficiently and in line with Trust and national targets, including RTT and cancer pathways. You will coordinate and book theatre lists for surgeons across a range of specialities, working closely with clinical teams to maximise utilisation and ensure effective use of capacity. The role requires regular liaison with consultants, clinical teams, and other key stakeholders to support the smooth running of elective and diagnostic services. You will also be a key point of contact for patients, providing clear, compassionate, and timely communication throughout their pathway.
A strong focus on delivering a high standard of customer service is essential, ensuring a professional and supportive experience for both patients and colleagues. The postholder will be expected to work accurately under pressure, prioritise workloads effectively, and contribute to continuous service improvement.
Qualifications & Experience
Essential Criteria
- GCSE English and Maths pass or equivalent
- ECDL or equivalent
- Experience of working in a hospital or busy office environment
- Significant experience in difficult patient situations
- Some customer care experience
- Good communication skills both verbal and in writing
- Demonstrate attention to detail and accuracy when completing tasks
- Ability to work under pressure
- Ability to work using own initiative
- Excellent customer service skills and evidence of dealing with telephones and meeting targets
Desirable Criteria
- NVQ Level 2 Administration or equivalent practical knowledge
- Call centre experience
- NHS experience
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