Operational Support Manager – South England (Permanent)
Equans is looking for an Operational Support Manager to join our team on a permanent basis. This full‑time role (40 hours per week) offers a competitive salary, company vehicle or allowance, bonus, and benefits package, and is based anywhere in the south of England with expected travel to site. The role offers hybrid working.
Role Overview
The role provides structured, insight‑driven support across data analysis, governance, programmes, and workflow optimisation, ensuring coordinated delivery, early visibility of risks, and clear prioritisation. By helping to deliver practical solutions that optimise operations, improve information flow, and embed continuous improvement, the role enhances performance, operational discipline, and customer satisfaction while supporting the effective running of core regional operations.
The Operational Support Manager will deliver with consistency, clarity, and pace by strengthening operational execution and acting as a pivotal link between business‑wide initiatives and regional and contract teams.
This role operates across a diverse and dynamic operational environment, supporting multiple contracts, stakeholders, and workstreams simultaneously. The postholder must maintain a solutions mindset, manage competing demands, varying levels of data maturity, evolving priorities, and differing contract requirements— all while maintaining accuracy, structure, and momentum.
Success requires sound judgement, resilience, and the ability to translate complexity into clear actions, well‑prepared materials, and organised workflows that enable senior leaders to operate effectively.
What you will deliver
- Collate and analyse operational data to identify trends and value‑driving opportunities that support growth, efficiency, productivity, insourcing, and informed decision‑making
- Provide clear, data‑led insights and recommendations to support multi‑contract and business‑wide solutions and improvement initiatives
- Support mobilisation, demobilisation, and transformation activities, maintaining strong governance, communication methods, and compliance to enable aligned documentation, reliable timelines, and confident decision‑making
- Coordinate regional programmes and priority initiatives with operational and functional teams, flexing capacity to support teams with high demand or at high peaks of workload, and delivering consistent, measurable outcomes across people, safety, wellbeing, community, and organisational campaigns
- Track regional priorities and deliverables, identifying risks and bottlenecks early and coordinating cross‑team actions to maintain delivery momentum
- Partner with operational teams to identify and embed solutions, continuous improvement, standardisation, and best‑practice ways of working, supporting effective adoption of core systems and processes
- Support Operational team and Market Community activities including bid inputs, case study creation, collateral development, campaigns, award submissions, and events
- Maintain an organised library of operational metrics, evidence, and project summaries to enable efficient, high‑quality inputs for bids and client materials, using business libraries where available
- Coordinate governance forums such as operational and financial reviews, risk committees, and performance reviews, ensuring timely action closure and effective information flow
- Produce timely reports as required and manage regional SharePoint structures and records, maintaining clear trackers, repositories, and evidence to support compliance and audit readiness
- Lead and coordinate internal and external events, meetings, reviews, and workshops, managing agendas, logistics, communications, and action tracking through to closure using digital tools
- Support employee engagement activities including newsletters, updates, and success stories, coordinating contract inputs to ensure accuracy and consistency
What we can offer you
- 25 days annual leave (+ public holidays)
- Life Cover equivalent to 2 times annual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programmes
- Attractive Employee Referral Rewards Scheme
- Access to our growing employee networks including AccessAbility, Encompass, RISE, WOMEN TOGETHER, Working Parents, and Young Professionals
- 24/7 Employee Assistance Program and access to mental wellbeing app
Who we are looking for
- Strong organisational and coordination skills, with the ability to manage multiple priorities and stakeholders in a fast‑paced environment
- High proficiency in MS365 tools including Excel, SharePoint, PowerPoint, Teams, Planner, and Power BI
- Strong analytical capability to interpret data, identify trends, and produce clear, actionable insights for leadership
- Excellent written and verbal communication skills, with experience preparing reports, presentations, and senior briefing materials
- Highly self‑sufficient, with a demonstrated ability to work independently, prioritise workload effectively, and deliver outcomes with minimal supervision or direction
- Confident working across diverse teams and stakeholders, demonstrating professionalism and discretion at all times
- Experience coordinating meetings, events, and governance sessions, including preparation of materials, logistics, and action tracking
- Proactive, solutions‑focused mindset, with the ability to bring structure, clarity, and momentum to complex tasks
- Strong digital awareness, with confidence championing new tools, systems, and technology improvements
- High attention to detail, ensuring accuracy and quality across all outputs and submissions
- Desirable – Experience in FM, construction, engineering services, or similar operational environments
- Desirable – Familiarity with business improvement methodologies (Lean, Six Sigma, CI)
- Desirable – Exposure to bid support, marketing activity, case study or award submission development
Who we are
Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.
In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.
Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.
Equans is a Bouygues group company.
Equality & Diversity
As part of our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.
At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work.
Right to Work
For this role you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re‑location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.
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