About Kingfisher
We’re Kingfisher, a team of over 74,000 passionate people who bring Kingfisher and all our other brands – B&Q, Screwfix, Brico Depot, Castorama and Koctasto – to life. Guided by our purpose, “Better Homes. Better Lives. For Everyone.”, we believe a better world starts with better homes, and we work every day to make that a reality. Join us and help shape the future of home improvement.
Position
We have a new opportunity for a Product Engineer to join our End User Services team. This predominantly operational‑focused 3rd line support role will help colleagues get the most from modern desktop technology by balancing user needs with business goals – resolving complex technical issues and aiding with the continuous improvement of digital workplace services that enable teams to work effectively every day. Through hands‑on technical expertise and collaboration, the role contributes to high‑performing, future‑ready IT services.
We can base this role out of either our Paddington or Southampton offices, with an expectation of 12 days a month in the office and travel between sites as required.
Responsibilities
- Deliver and support modern desktop products and services, resolving complex incidents and contributing to improvements across incident, request, problem and change activity.
- Maintain stable, secure and evergreen services that align with agreed objectives, service levels and security standards.
- Deploy, configure and manage client devices and policies using Microsoft Intune, including support for both corporate and personal devices.
- Provide technical guidance on the adoption of Microsoft Cloud services, helping users maximise value and adoption.
- Use PowerShell to administer systems and support automation, configuration and operational efficiency.
- Work collaboratively with internal partners, vendors and third‑party providers to shape, deliver and improve services.
- Share knowledge and progress across the organisation, promoting team achievements, roadmaps and new capabilities using collaboration platforms.
Qualifications
- Experience working in a third‑line technical support role (or similar) within a live service environment.
- Strong technical knowledge of modern desktop services, particularly Windows 11, Microsoft Intune and Autopilot.
- Practical experience scripting and administering systems using PowerShell.
- Working knowledge of Azure Active Directory, including Conditional Access and Enterprise Applications.
- Proven ability to analyse information, resolve complex technical problems and communicate clearly with a wide range of stakeholders.
Benefits
Private Health Care
Opportunity to receive up to family‑level cover with AXA. Join within three months of starting or at annual renewal in April (subject to benefit‑in‑kind taxation).
Kingfisher Pension Scheme
Immediate eligibility through auto‑enrolment. Contribute 8% to receive a maximum 14% from the Company.
25 Days’ Holiday
25 days per annum plus bank holidays as stated in your contract (pro‑rated for part‑time colleagues).
Staff Discount
20% discount at B&Q and Screwfix. Eligible after 3 months service.
Kingfisher Share Incentive Plan (SIP)
Share ownership in a tax‑efficient way. Save between £10 to £150 per month. Join at any time once three months service is reached.
Life Assurance
x4 Salary plus benefit equal to value of your Retirement Account (if an active member of KPS‑MP) or x1 Salary if not active member.
Bonus
Competitive bonus scheme that aligns to work level of role.
Kingfisher Share Save
Save with the option to buy Kingfisher plc shares at the end of a 3‑ or 5‑year period. Offered annually. Three months service is required at the annual invitation date, normally in October.
Diversity & Inclusion
Our customers come from all walks of life – and so do we. We’re committed to ensuring all colleagues, future colleagues, and applicants are treated equally, regardless of age, gender, marital or civil partnership status, ethnicity, culture, religion, belief, political opinion, disability, gender identity, gender expression, or sexual orientation.
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