Permanent – Full Time – 39 hours
We are seeking a Customer Care Operative to carry out reactive and responsive maintenance during the maintenance period. Reporting to the Customer Care Manager, you’ll attend properties, successfully resolve issues and ensure all work is completed safely, professionally and to a high standard.
In this role you’ll liaise with occupants and provide essential support to subcontractors as needed. You’ll also build strong relationships with purchasers, identify areas for improvement and implement solutions that enhance the overall customer experience while maintaining a customer‑focused approach.
You’ll be responsible for producing weekly reports outlining defects identified during home demonstration handovers and courtesy calls, as well as tracking resolved issues in line with instructions from the Customer Care Manager. All completed work must meet high‑quality standards, achieve customer satisfaction and comply with relevant regulations and industry standards. A key aspect of the role is maintaining high standards of health and safety for both operatives and occupants and ensuring the successful completion of defects liability works.
As a Customer Care Operative you should have solid general knowledge of construction, including familiarity with NHBC requirements and a strong understanding of health and safety standards. The ideal candidate will demonstrate an understanding of structural principles, a sound knowledge of good trade practices and awareness of environmental regulations.
Benefits
- Holidays – 26 days + ability to purchase additional holiday
- Annual bonus linked to company performance
- Private medical insurance
- Life Assurance
- Pension
- Digital GP and Employee assistance programme (EAP)
- Sharesave scheme
- Access to our discount portal, LifeStyle Hub
Lovell is an equal‑opportunities employer who encourages and values diversity and inclusion within our teams.
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