About the Role
We are seeking a reliable and customer-focused Onsite Support Engineer to provide hands-on technical support across end-user environments. This role is responsible for resolving hardware, software, and network issues at client or office locations, ensuring minimal downtime and a seamless user experience. The ideal candidate brings strong troubleshooting skills, professionalism, and a proactive approach to support delivery.
Key Responsibilities
- Provide onsite technical support for desktops, laptops, printers, and peripheral devices
- Diagnose and resolve hardware, software, and basic network issues
- Install, configure, and maintain operating systems and standard applications
- Support user account management using Active Directory
- Manage incident tickets and ensure resolution within defined SLAs
- Perform system upgrades, patching, and routine maintenance
- Assist with network connectivity issues (LAN/WAN, Wi-Fi, VPN)
- Coordinate with remote teams for escalation of complex issues
- Maintain accurate documentation of support activities and resolutions
Required Qualifications
- Bachelor’s degree or diploma in IT, Computer Science, or a related field
- Minimum 3+ years of experience in onsite or desktop support roles
- Strong knowledge of Windows operating systems and end-user computing environments
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Experience with hardware troubleshooting and device configuration
- Strong problem-solving and communication skills
- Ability to work independently in a field-based environment
Preferred Qualifications
- Familiarity with tools such as Microsoft Intune or ticketing systems
- Basic knowledge of Microsoft 365 administration
- Relevant certifications such as CompTIA A+, Network+, or ITIL Foundation
- Experience in enterprise or managed services environments
- Exposure to mobile device management (MDM) tools
Skills
- Onsite Technical Support
- Hardware & Software Troubleshooting
- End User Computing (EUC)
- Networking Fundamentals
- Customer Service & Communication
What We Offer
- Competitive, market-aligned compensation
- Opportunity to work in dynamic, client-facing environments
- Career growth and certification support
- Exposure to enterprise IT systems and tools
- Collaborative and service-driven work culture
Equal Opportunity Statement
We are an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration without regard to race, religion, gender, age, disability, or any other protected status.
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