About The Role
We are looking for a motivated and detail‑oriented graduate to join our UK Operations team. This role offers an excellent opportunity to gain hands‑on experience in service delivery and project management governance, reporting, and delivery support across a range of business initiatives, as well as working on several strategic activities and projects in the CEO Office.
As an Operations Graduate, you will complete 6 months each in the CEO Office, the Project and Programme Management team and the Service Delivery Management team working closely with many stakeholders across the business to complete analysis and ensure services, projects and initiatives are delivered to a high quality and standard and are well‑coordinated, tracked effectively, and aligned with organisational objectives.
Responsibilities
6 months in Project Management
- Support the planning, execution, and monitoring of projects
- Assist in maintaining project documentation, schedules, and reports
- Track project progress and help identify risks and issues
- Prepare status reports and dashboards for stakeholders
- Coordinate meetings, agendas, and minutes
- Ensure compliance with PMO standards, tools, and methodologies
- Support resource planning and budget tracking
- Contribute to continuous improvement of PMO processes
6 months in CEO Office
- Conduct data analysis to support strategic decisions and business planning
- Prepare briefing materials, reports, and presentations for the Senior Leadership team on key strategic initiatives, e.g. customer satisfaction, security, contractual reviews and approvals, etc.
- Be an active member in progressing 1 or more CEO Office activities. For example, this could be working with our accounts teams to ensure CSAT surveys are rolled out, feedback consolidated and action plan created and implemented.
- Support the development and execution of strategic initiatives as they are identified and initiated by the business.
- Provide ad hoc analysis and support on high‑priority business topics
6 months in Service Delivery Management
- Support the delivery of IT services in line with agreed Service Level Agreements (SLAs)
- Assist in monitoring service performance and reporting on key metrics
- Help manage incidents, service requests, and escalations
- Work with technical teams to resolve issues and improve service quality
- Support problem management and root cause analysis activities
- Assist in coordinating service reviews and stakeholder meetings
- Maintain service documentation, processes, and knowledge bases
- Contribute to continuous service improvement initiatives
Skills & Qualifications
- Bachelor’s degree in business, Management, Engineering, or a related field
- Strong organisational and time management skills
- Excellent communication and interpersonal abilities
- High attention to detail, analytical and problem‑solving mindset
- Proficiency in Microsoft Office (Excel, PowerPoint, Word)
- Interest in project and service management methodologies (e.g., Agile, Waterfall)
- Ability to work collaboratively in a team environment
- Ability to synthesize complex information into clear insights
- High attention to detail and strong organisational skills
- Strong organisational and time management skills
- Good analytical and problem‑solving abilities
- Customer‑focused mindset with attention to detail
Desirable (But Not Essential)
- Familiarity with project and service management tools (e.g., MS Project)
- Basic understanding of project and service management frameworks (e.g., PRINCE2, PMP)
- Experience with data analysis tools (e.g., SQL, Python, Power BI)
What We Offer
- Structured graduate development programme
- Mentorship from experienced project professionals
- Opportunities to work on high‑impact projects
- Training and support toward professional certifications
- Competitive salary and benefits package
Career Progression
This role provides a pathway into positions such as
- Project Coordinator
- Junior Project Manager
- PMO Analyst
- IT Service Delivery Manager
- IT Operations Analyst
- Junior Business Manager
Benefits
- Pension scheme – contributions matched up to 10%
- Private medical cover
- Income protection
- Life assurance
- 25 days paid leave + National holidays
- Flex benefits programme
Diversity, Equity & Inclusion
Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. As a Disability Confident employer, we encourage applications from all applicants, especially, differently abled applicants. We aim to ensure that those who meet the minimum criteria for this position will be offered an interview. We are committed and willing to make reasonable adjustments to the application and assessment process to accommodate your needs. We are also a care‑leaver‑friendly employer.
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