We are recruiting a motivated Junior Customer Service & Operations Representative to join our UK Operations Team.
Our work environment is varied and fast paced, with a collaborative atmosphere. Most of all, we are passionate about delivering operational excellence that will improve the quality of health care and the patient experience.
We are looking for like-minded individuals to join our team today! This is a rare and exciting opportunity to begin a career in the medical device industry.
This is a full-time, onsite position based at our Bagshot office (GU15 5HL). Please note that hybrid or remote working is not available for this role.
Responsibilities
- Patch device shipping, receiving processing and data uploading
- Inter-departmental communication
- Data entry across multiple systems
- Accuracy, attention to detail and strong communication skills
- Understanding and adhering to Quality System requirements
- Customer service enquiries
- Proactive project work to improve service offering
Shipping Activities (Primary Responsibilities)
- Examines outgoing shipments to ensure shipments meet specifications.
- Communicates discrepancies between physical product and paperwork as needed.
- Verifies the accuracy of the data and initiates corrections when needed.
- Coordinates special shipping as defined by Customer Service via QAD.
- Affixes shipping labels, identifying information, onto packed cartons or containers, as required.
- Modifies method of shipment, utilizing knowledge of shipping procedures, routes, and rates, to ensure on-time delivery when appropriate.
- Verifies accuracy of shipping notices, bill of lading, invoices, orders, and other records.
- Prepares bills of lading and maintains documentation of goods shipped.
Intake Patch Activities (Primary Responsibilities)
- Receiving and processing of the patch device (de-kitting and verification of patient information in ZioReports.com)
- Patch data upload via Z-trans system
- Patch diary data entry into the Z-trans system
- Upload patch data to Zeus QA tool
- Device and Patient Symptom Diary Storage
- Communicating with Management any potential system or device issues or risk
Customer Care Activities (Secondary Responsibilities)
- Provide superior customer service by troubleshooting customer/patient inquiries issues relating to product, services, and patient enrolment; strive for one-call resolution.
- Respond to inquiries, complete order fulfilment, and provide information to external and internal customers and clients.
- Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates.
- Adhere to corporate policy and compliance standards in handling patient data.
Work Pattern
40 hours per week worked Monday – Friday: 2 days (8am – 5pm) and 3 days (9am – 5pm). There is flexibility on which days.
About You
- Bright, confident and articulate with a willingness to learn
- Responsible and accountable
- Degree not required, Secondary School and College qualifications preferred
- Physical requirements include reaching, bending, and sitting, negligible lifting
- Strong IT/data entry skills
- Strong verbal and written communication skills
- Ability to work in a team environment, supporting the objectives and goals of the organization.
- Ability to lone work
- Good time management skills
- Flexibility in work assignments; able to rapidly adjust priorities when business needs change
Technical Skills Needed
- MS Outlook, Word, Excel, Teams
- SharePoint/OneDrive
- Telephone Systems
- Good data entry skills
- Preferable experience in Salesforce but not required
What’s in it for you
- Private Medical & Dental insurance
- Pension Scheme (with company match)
- Employee Stock Purchase Plan
- Life Assurance
- Unlimited Access to Learning Platforms
- Paid Holidays & Leave
- Family Friendly Policies
- Cultural Committee/Charity events
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