Senior Service Manager / Hybrid Location: Manchester or London
Are you driven by service excellence, performance improvement and leading impactful change across complex, regulated services? As a Senior Service/Customer Success Manager at Smart DCC, you’ll play a pivotal role overseeing end-to-end service performance, driving continuous improvement, and ensuring our national smart energy services deliver for millions of consumers every day.
As Senior Service Manager, you will be responsible for the oversight, performance, stability and continual improvement of key Smart DCC services.
About the DCC
We’re powering Britain’s smarter, greener future. Today. Tomorrow. Together.
Today, we’re deeply invested in building a resilient, sustainable smart energy network that drives transformation. Our success is driven by curiosity, ambition, and tenacity.
Tomorrow, we see vast opportunities for growth and development, contributing to decarbonisation and the Net Zero mission. We’ll continually develop Smart DCC, to fulfil our obligations to consumers, and achieve even more with our customers, partners, and each other. Join us and development opportunities range from talent programmes, academies and always on learning to exposure to senior stakeholders and industry experts, contributing to complex projects and constant support to drive your own development.
Together, we embrace change, unite in our shared passions and support each other. Working as one team and across our industry, we rise to the challenge to shape Smart DCC, and the future.
A career at Smart DCC means being part of something bigger – a dynamic organisation that’s not just helping transform energy but also shaping the future. We offer a unique, fulfilling environment where you can thrive today, develop for tomorrow, and achieve together.
How you will contribute to transforming the smart energy network and shaping the future.
- Own service performance, service improvements and long-term service strategy across assigned DCC services.
- Lead service governance, performance reviews, and senior-level engagement with internal and external stakeholders.
- Monitor end-to-end service performance, identifying trends, risks, and improvement opportunities grounded in evidence and best practice.
- Drive structured improvement plans, overseeing issue resolution, prioritisation and long-term service optimisation.
- Act as the advocate for service excellence internally, ensuring strong collaboration across DCC functions to support future capability and service development.
What you need to bring:
- Proven experience in senior service management within complex, highly regulated or technology-driven environments (energy, telecoms or IT desirable).
- Strong analytical capability, with experience using insight, performance data and metrics to drive service decisions and improvement.
- Confident stakeholder management and engagement ability, including influencing senior leaders and shaping service strategy.
- Demonstrated track record leading service governance, performance reviews, and cross-functional delivery.
- A resilient, proactive and outcomes-focused approach, with the ability to navigate ambiguity and deliver meaningful change.
While our mission is ambitious, we also prioritise balance offering flexibility and support to help you thrive both personally and professionally. At DCC we reward fairly and recognise fully because our continued success depends on our people.
We also offer a competitive 8 days per month hybrid work policy for most roles as well as competitive salaries with regular benchmarking, bonuses tied to personal and company performance. Our core benefits include pension, generous leave allowance, private healthcare and range of flexible benefits that you can tailor to you.
We are committed to an inclusive recruitment process. If you require any reasonable adjustments, need a copy of this job advert in an alternative format, or have any questions you’d like to ask before applying, please contact Stephanie.Owen@peregrineresourcing.com
#J-18808-Ljbffr…