Step into a rewarding permanent role as an Assistant Property Manager based in Ilford, London. This is a full-time, office-based position offering a supportive team environment and excellent opportunities for career progression within a growing property management business. This opportunity is ideal for someone with proven property management experience who is confident handling a high-volume portfolio and taking ownership of maintenance coordination. You’ll play a key role in the day‑to‑day management of a large and diverse property portfolio, ensuring tenants, contractors, and internal teams receive a professional, efficient, and solutions-focused service.
As an Assistant Property Manager, you will be:
- Managing and supporting a portfolio of 400+ properties
- Handling incoming calls and resolving maintenance queries confidently and efficiently
- Troubleshooting issues with tenants over the phone to determine urgency and next steps
- Prioritising maintenance works in line with company service levels
- Coordinating and allocating jobs to internal teams and external contractors
- Proactively managing maintenance workflows to ensure timely completion
- Keeping tenants informed with clear and professional updates
- Liaising with tenants, contractors, solicitors, and external organisations such as Citizens Advice or Shelter
- Accurately logging all activity on the CRM system and updating job records
- Raising invoices via Xero where required
- Dealing with antisocial behaviour complaints
We are seeking an Assistant Property Manager who:
- Has a minimum of 3 years’ experience in property management (ESSENTIAL)
- Has experience managing a high-volume property portfolio
- Is confident troubleshooting maintenance issues and advising tenants effectively
- Communicates clearly, calmly, and professionally in all situations
- Is highly organised with strong coordination and multitasking abilities
- Can work accurately under pressure and manage competing priorities
- Has experience within housing, utilities, or local authority environments (desirable)
- Is based within a commutable distance of Ilford (within 45 minutes)
What’s on offer:
- Permanent, full-time contract (Monday to Friday, office-based)
- 20 days’ annual leave + UK bank holidays
- Enhanced leave for long service (23 days after 3 years, 25 days after 5 years)
- Paid birthday leave (additional day off each year)
- 4% employer pension contribution (after probation)
- Access to Vitality Private Healthcare and Employee Assistance Programme (EAP)
If this Assistant Property Manager role sounds like your next step, apply now or contact Olivia.
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