Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff.
Increase your chances of an interview by reading the following overview of this role before making an application.
We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.
Ride the AI Knowledge RevolutionThe Opportunity
You’ll be the strategic advisor our Global 2000 clients rely on as they navigate the biggest transformation enterprise software has seen in years. Knowledge management is exploding from back‑office necessity to boardroom priority, and we hold the cards: marquee clients, proven SaaS architecture, and hybrid AI that actually delivers.
Your mission: You’ll align our AI‑powered knowledge platform to executive priorities, expand our footprint, and turn implementation wins into measurable business impact.
What You’ll Do
- Own the success of a portfolio of strategic enterprise accounts from onboarding through renewal.
- Build trusted advisor relationships with senior business and IT stakeholders. Translate their AI strategies into knowledge management roadmaps that deliver measurable ROI.
- Drive product adoption and identify expansion opportunities. Transform satisfied customers into vocal advocates and case study partners.
What You Bring
- Proven track record in customer success or consulting roles with enterprise B2B SaaS clients.
- Deep understanding of AI, automation, and the enterprise technology landscape.
- Proven ability to manage complex stakeholder relationships. Comfortable presenting business reviews to VPs and C‑level executives.
Why Now
The market is moving. Businesses are scrambling to make AI work, and they’re finally realizing garbage knowledge in means garbage decisions out. We’ve got the solution, the customers, and the momentum. xwzovoh We just need someone who can ensure our customers unlock the full potential of eGain.
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