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Senior Recruitment Consultant | Tech, Change & Transformation | Data & Cyber | Arthur – Insurance Sector Specialist
Lloyd’s / London Insurance Market Essential
Location: City of London (Hybrid – 3 to 4 days in the office)
Type: Permanent
Arthur has partnered with a leading Lloyd’s managing agency and specialist underwriter, writing over £500m in GWP across nine core classes. Backed by private equity and driven by data, innovation, and expertise.
The Role: Product Expert
They are introducing a brand-new role in their technology team—Product Expert—to take full ownership of their Workbench platform. This is a transformative business-critical application at the heart of the Technology Transformation Programme (TTP), initially supporting Underwriting and evolving to integrate other business functions over time.
You’ll work closely with Underwriters, third-party vendors, and the wider tech team, ensuring the Workbench evolves to meet user needs while maintaining the scalability and flexibility needed for growth.
What You’ll Be Doing
- Become the go-to expert for the Workbench application—own it, shape it, grow it.
- Engage directly with Underwriting and other internal stakeholders to gather, challenge, and document requirements.
- Manage relationships with third-party vendors, ensuring alignment with their development roadmap.
- Oversee enhancement and bug fix cycles, prioritising needs across user teams.
- Support onboarding, training, documentation, and user adoption across business units.
- Define and monitor KPIs, track product usage, and champion continuous improvement.
- Lead Product Working Groups, drive stakeholder engagement, and support change management.
- Ensure integration and collaboration with related tech platforms and applications.
What We’re Looking For
- 3–4+ years’ experience in Product, Business Analysis, or Project Coordination.
- Stakeholder-focused: confident communicator who can translate technical jargon into business terms.
- A problem-solver: logical, detail-oriented, and solutions-driven.
- Familiarity with the Workbench concept, or similar platforms/tools.
- Vendor management experience – able to coordinate with third-party developers.
- Curiosity, initiative, and the drive to become a subject matter expert.
Bonus Points:
- Background in Underwriting Support, Business Analysis, or similar regulated environments.
- Exposure to BI or SQL is helpful, but not required.
- Previous experience in a smaller, agile tech team.
The Interview Process
- Discovery Call – 30 mins with Niamh + stakeholder
- 1st Interview – 45 mins focused on experience, stakeholder engagement & product thinking
- Final Interview – 45 mins with senior tech leaders
Ready to Own a Game-Changing Product?
Apply now!!
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Information Technology
Industries
Insurance
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