Location: Wetherby, West Yorkshire
Type: Full-time | Office-based
Salary: £38,000-£45,000 (Dependent on Experience)
A fast-growing business. A pivotal role. A chance to make real impact.
We’re working with a rapidly expanding, family-owned business that supports one of the UK’s most vital sectors. Known for exceptional service, speed, and attention to detail, this business is transforming kitchens and dining environments nationwide — and they’re looking for a highly capable Office Manager to become the engine behind their daily operations.
This is not a typical office management role. It’s hands‑on, varied, and central to the success of the business.
The Role
Working closely with the Founder/Managing Director, you’ll be at the heart of the operation — supporting clients, suppliers, and internal processes from initial enquiry through to delivery and aftercare.
This is a true end-to-end role, ideal for someone who thrives in a fast-paced environment, enjoys responsibility, and takes pride in delivering an outstanding customer experience.
Key Responsibilities
- Managing inbound enquiries and client queries
- Preparing and issuing accurate, timely quotations
- Sales support to the Managing Director (quoting, sourcing, pricing)
- Processing sales and purchase orders
- Liaising with suppliers and customers to ensure smooth project delivery
- Managing customer service follow-ups and warranty claims
- Maintaining CRM and product databasesSupporting pricing, sourcing and project coordination
- Keeping the office organised and improving internal processes
- Producing weekly and monthly reports for senior stakeholders
Values That Matter
- Customer Centric: Everything starts and ends with the client
- Agile: Fast, flexible and collaborative
- Personal: Relationships matter — internally and externally
- Responsive: Speed isn’t a buzzword, it’s a standard
- Entrepreneurial: Ownership, initiative and continuous improvement
Requirements
- Proven experience in office management and/or sales support
- Highly organised with excellent attention to detail
- Confident handling client conversations — including challenging ones
- IT‑literate; experience with CRM systems such as HubSpot or Dynamics 365 is a plus
- A proactive, solutions‑focused mindset
- Comfortable in a small, fast-moving team
- Someone ambitious who wants to grow with the business and take on more responsibility over time
Benefits
- A chance to shape the role and influence how the business operates
- Work closely with the Founder in a trusted, impactful position
- Be part of a close-knit, values-led team
- Free parking and flexible working discussions
- Competitive salary and generous holiday entitlement
- The satisfaction of supporting a critical UK sector
- A culture where speed, service and relationships truly matter
If you’re looking for a role where your organisation, drive and people skills will genuinely make a difference — this could be your next step.
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