Director of Rooms – Luxury 5* Hotel, Central London

Director of Rooms – Luxury 5* Hotel, Central London

Salary: Negotiable

Location: Central London

An outstanding opportunity has arisen for a polished and experienced Director of Rooms to join a prestigious 5-star luxury hotel in Central London. We are seeking a true Rooms Division expert, a leader who lives and breathes exceptional guest experience and operational excellence across Front of House and Housekeeping.

This role would suit either an established Director of Rooms or a strong Executive Head Housekeeper / Front Office Manager ready to step up into a broader strategic leadership position.

Responsibilities

• Oversee the full Rooms Division including Front Office, Concierge, Front Office, Housekeeping, and Laundry.
• Drive flawless guest journeys, ensuring 5* luxury standards are consistently exceeded.
• Lead, inspire, and develop large, high-performing teams with a strong service culture.
• Maintain and enhance Forbes / LQA standards where applicable.
• Manage departmental budgets, payroll, forecasting, and cost control.
• Collaborate closely with the General Manager and Executive Committee to deliver overall hotel performance.
• Ensure operational compliance, brand standards, and health & safety excellence.

Requirements

• Proven leadership experience within a luxury 4* and/or 5* hotel environment.
• Deep expertise in Front of House and/or Housekeeping operations.
• Strong understanding of luxury service standards and attention to detail.
• Commercial awareness with experience managing budgets and KPIs.
• A visible, hands‑on leader who leads from the front and inspires excellence.
• Impeccable presentation and communication skills.

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