One Canada Square Canary Wharf London E14
Full-time, Permanent
About BlackBox Hosting
At BlackBox Hosting, our primary focus is to deliver and support software on behalf of the software industry. We specialise in supplying business‑critical software platforms with optimised performance that are secure, resilient and backed up with guaranteed availability.
We are a small but highly specialised engineering team supporting a large client base delivering enterprise‑grade hosting platforms.
Our infrastructure runs across multiple Tier‑3+ datacentres and supports large‑scale virtualised environments with strict uptime and reliability requirements.
Our Location & Office Culture
Our offices are located in Canary Wharf / South Quay in London’s Docklands, with excellent access via the DLR and Underground.
The office is based in One Canada Square. Our primary datacenter is located in Telehouse South, with a secondary backup location at Virtus in Slough.
BlackBox Hosting fosters a collaborative engineering culture where ideas are encouraged, and engineers are trusted to take ownership of their work and solutions.
The Role
We are looking for a highly capable Infrastructure Engineer or Senior Infrastructure Engineer with strong enterprise infrastructure experience across Windows and Linux environments.
You will work within a highly technical operations team responsible for maintaining and evolving large virtualised platforms that host business‑critical software environments for our clients.
Our infrastructure currently runs a large VMware estate, with ongoing projects to expand and migrate workloads to Hyper‑V and Proxmox environments.
The role will involve a mixture of platform operations, troubleshooting, and infrastructure projects including virtualization migrations, platform upgrades and service improvements.
Experience with large Remote Desktop / RDS environments is highly desirable.
Ideal Applicant
A highly skilled infrastructure engineer who:
- Is comfortable working across both Windows and Linux systems
- Has experience with multiple hypervisors
- Can take ownership of critical systems and services
- Is proactive and happy to suggest improvements
- Works well within a collaborative engineering team
- Communicates clearly and professionally
We are looking for someone who enjoys working on high‑performance data centre infrastructure and large scale environments.
Experience Requirements
We operate across compute, storage, networking, backup and virtualization platforms. Ideal candidates will have strong experience in several of the following areas:
Core Infrastructure
- Minimum 6+ years experience in enterprise infrastructure environments
- Strong Windows Server administration
- Active Directory & Group Policy management
- Strong troubleshooting and problem‑solving skills
- Strong experience with VMware vSphere
- Experience with Hyper‑V
- Experience or exposure to Proxmox a bonus
- Experience managing large virtualised environments
- Experience with virtualization migrations is highly desirable
Remote Desktop / Application Delivery
- Experience supporting large Microsoft RDS environments
- Understanding of RDS roles and architecture
Storage & Backup
- SAN technologies
- Backup platforms such as Veeam
Networking & Security
- Experience with vendors such as Cisco or Fortinet
- Firewall and network troubleshooting
Additional Skills (Nice to Have)
- Experience supporting DR and replication platforms
Certifications such as VCP, VCAP, MCSA, MCSE, CCNA, CCNP, Linux certifications, VMware or Hyper‑V certifications or similar are advantageous but not essential.
Training is provided for engineers looking to expand their skills into new platforms.
Typical Day‑to‑Day Tasks
- Monitoring and maintaining infrastructure platforms
- Investigating alerts and resolving infrastructure incidents
- Supporting virtual machine environments
- Monitoring compute, network, storage and backup systems
- Infrastructure upgrades and deployment projects
- Virtualisation platform improvements and migrations
- Raising and managing change, service and incident tickets
- Working collaboratively with the wider engineering team
- Competitive salary depending on experience
- Private health insurance
- Annual professional training budget
- 25 days holiday (increasing with service)
- Company social events including summer and Christmas parties
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