Service Desk Controller

Service Coordinator   Location: South West Depot | Salary: Up to £38,000 | Hours: Full-Time, Permanent Reports to: Rental Service Manager     Your Role   As a Service Coordinator, you’ll ensure our rental fleet runs smoothly. You’ll manage breakdowns, schedule engineers, support Field Service Engineers, and be the main point of contact for customers — keeping operations efficient and reliable.     Key Responsibilities     Manage breakdowns and technical helpdesk queries  Diagnose and resolve faults remotely where possible  Coordinate engineer schedules and preventative maintenance  Monitor service activity and highlight recurring issues  Maintain accurate service records and reports  Liaise with parts and depot teams to ensure smooth operations  Arrange service visits and maintain clear communication with customers  Support Field Service Engineers on a daily basis  Contribute to continuous improvement and ensure compliance with Health & Safety, ISO 9001 & ISO 14001 standards      What We’re Looking For     Electrical or mechanical background  Experience in service coordination or supervising engineers  Knowledge of generators or similar plant equipment  Strong organisational and problem-solving skills  Excellent communication skills and customer-focused attitude  IT competent  Forklift licence (preferred)  Experience in plant hire or ISO-certified environments      Benefits     Salary up to £38,000  EOT Bonus Scheme – share in the company’s success  Training, upskilling, and career progression  Holiday Buy & Sell Scheme  Pension scheme  Private medical scheme (max £100 excess)  Life assurance  23 days holiday (plus bank holidays), increasing up to 28 days…