Trainer & Customer Support

Full‑time | Hybrid | Oxfordshire Competitive Salary + Benefits Pertemps are delighted to be recruiting for a growing software provider within the bespoke joinery sector. Due to continued expansion, our client is seeking a confident, technically minded Trainer & Customer Support Specialist to join their team. This is an excellent opportunity for someone who enjoys helping customers, solving problems, and delivering training both online and in person. The role is varied, people‑focused, and ideal for someone with a background in fire doors, joinery manufacturing, or costings/estimating of joinery products. Strong knowledge of industry regulations and compliance will be a real advantage This position combines training, technical support, and hands‑on software configuration. You will become an expert in the company’s specialist joinery software and support customers throughout their journey Key ResponsibilitiesInstall and configure software for new customers, either remotely or on‑siteDeliver training sessions to end‑users and internal staffProvide telephone and email technical support to an established customer baseUse remote‑access tools to guide customers through software featuresSupport the development team with technical joinery knowledge and industry insightAssist in creating and improving training materials and workshop contentTravel to customer premises when required, including occasional overnight staysWork collaboratively in a hybrid pattern, attending the Oxfordshire office 2–3 days per week (or full‑time if preferred) About YouWe are looking for someone who brings a mix of industry knowledge, communication skills, and technical confidence. Essential Skills & ExperienceBackground in the joinery industry, fire‑door sector, or estimating/costings for joinery productsUnderstanding of joinery construction methods and relevant regulationsStrong IT skills and confidence learning new softwareExcellent communication skills with the ability to train individuals and groupsFriendly, professional, and able to build rapport with all types of customersStrong attention to detail and problem‑solving abilityFlexible approach to travel and occasional overseas‑friendly working hoursFull UK driving licenceDesirableExperience with estimating software, CNC software, or similar systemsPrevious training or customer‑support experienceBenefitsCompetitive salary based on experience28 days holiday (including bank holidays)Company pensionPrivate healthcare This role comes with a salary around 35k, is based near Chipping Norton and due to the nature of the role, you will need your own transport. If this role matches your background well, why wait… APPLY TODAY…