Customer Services Manager

Employer: Town and Country Housing

Close date: Friday 01/05/2026

Role Summary

• Responsible for the management of the Customer Services Team, including the Repairs Service Advisors (Kent), providing leadership and direction to the team members to ensure that a consistently excellent standard of service is provided and maintained.
• To plan ahead to deliver business objectives, setting clear goals and supporting the team to meet and exceed agreed targets, including all revenue targets and Key Performance Indicators.
• To ensure that the service is delivered efficiently, cost effectively and is accessible to all customers in accordance with agreed service standards.
• To act as an advocate and champion of the customer, collaborating effectively across the organisation and championing a culture where everyone understands that they have a role to play in delivering a service that puts the customer first.
• Regular travel will be required to sites across our area of operation.

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