Due to extensive business growth and expansion, we are seeking a proactive, commercially-minded Operations Manager with experience of multi-site management in older adults’ services to join the Sandstone family. As the Regional Operations Manager, you will be responsible primarily for delivering financial and compliance KPI targets across your group of homes and you will be a leading face in driving activity to achieve these goals. Reporting to the Operations Director, you will work closely with the Home Managers of seven of our thirteen homes to achieve business KPI’s for the portfolio by setting and managing/monitoring budgets, as well as driving improvements where compliance issues have been identified by our Auditing team. This important role also provides support to Home Managers and there is an expectation that you will cover Manager vacancies and annual leave, meaning you will be required to travel and, at times, stay away from home. Due to the extensive geography of the region, you would ideally reside within the North-West area and be able to commit to regular overnight stays and weekend on call working.
Benefits
- Discounts on the high street with retailers like Asda, Costa and Argos
- Refer-a-Friend financial scheme & flexible pay
- Access a proportion of your salary flexibly plus money management tips through Stream
- Free wellbeing programme – helping you look after your physical and mental health
- Employee recognition scheme – we recognise and reward great work
- In-house training – on-going face-to-face training, tailored to you
- Career opportunities – the chance to ‘make your mark’ and play a key role in the growth and development of our luxury care home portfolio
- Pin renewal paid – Sandstone will meet the cost of Pin renewal with the NMC for clinical applicants
Principal Role & Accountabilities
- Drive financial/commercial KPI achievement, supporting Home Managers to operate in a way that ensures our homes are financially successful as well as meeting the expected quality standards
- Lead, direct, supervise and support employees working within the region
- Support in the management of the region in an efficient and effective manner, ensuring you are working within resources and budgets
- Monitor turnover and drive business development for profitability growth across the region
- Support the region and employees with any HR issues and performance
- Ensure probationary periods are managed appropriately
- Support HR with informal and formal disciplinary matters where required
- Support Managers and their staff teams to involve residents where possible in decision making about activity, lifestyle and matters in the home which may affect them
- Support with matters pertaining to the maintenance of the building and equipment
- Drive/create a supportive open culture where people are respected and valued
- Work with Home Manager to ensure mandatory training requirements are met in the region and that clear, up to date, individual training records are kept on all employees
Qualifications
- Minimum of 2 years’ proven experience of operating successfully at multi-site management level within older adults’ care settings
- Business-minded, commercially-driven individual with strong awareness of financial targets
- Comprehensive legislative knowledge in respect of CQC, Independent Safeguarding Authority, Disclosure and Barring Service and Nursing and Midwifery Council
- Specific area of expertise and qualification relative to role (e.g., Dementia Champion, Moving and Handling Practitioner, Mental Capacity Assessor, LPA trained)
- Full clean UK Driving Licence
- Demonstrable personal qualities that align with Sandstone’s values: Pride, Determination, Positivity, Diligence, Empathy
Compensation & Location
- Covering 7 Care Homes across the North West of England (primarily Cheshire, Merseyside and Lancashire)
- Full-time
- Up to £83,000 per annum (inclusive of car allowance) PLUS up to 20% performance-linked bonus
- This role will require regular travel, overnight stays and on-call working, with a requirement to be at our Care Homes 4 days per week
- Will reside within the North-West area and commit to regular overnight stays and weekend on-call working
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