We are partnered with a leading MGA in the Motor Insurance space on an exclusive basis as they seek a Conduct Risk focused individual to join their team. Reporting into the Senior Compliance Manager, you will be responsible for the following:
Developing maintaining, and embedding the Conduct Risk Framework to ensure effective identification, assessment, monitoring, and mitigation of conduct risks across the business. Ensure compliance with FCA requirements, including Consumer Duty. Conduct thematic reviews and horizon scanning to identify emerging conduct risks (e.g., claims settlement fairness, pricing practices, vulnerable customer treatment). Develop and analyse conduct risk MI and customer outcome metrics; Work closely with underwriting, claims, operations, and customer service teams to embed a strong conduct risk culture and provide practical advice on regulatory expectations. Support investigation and remediation of conduct-related incidents, customer detriment cases, or regulatory breaches. Deliver training sessions and guidance to employees to strengthen understanding of conduct risk and customer-centric behaviour.
Proven experience in conduct risk/compliance within the insurance industry (preferably motor insurance or personal lines). Ability to interpret regulatory requirements and translate them into practical business processes. Excellent analytical, communication, and report-writing skills. Knowledge of data analytics or conduct MI frameworks….