Aura Infection Control is looking for a motivated and enthusiastic Business & Digital Support Apprentice to join our growing team. This is an exciting opportunity to gain hands‑on experience across both business administration and digital development. As an apprentice, you’ll work at a company and get hands‑on experience. You’ll gain new skills and work alongside experienced staff.
The Company:
Aura Infection Control is the market leader in dental infection control products and solutions, as well as a leading UK infection control supplier. Combining innovative, effective and world class products with our first class in house knowledge, we are here to help all dental practices and businesses operate a safer and cleaner service.
What you’ll do at work:
- Responding to customer queries regarding their subscription, data or certification status
- Answering the phone and supporting customers, directing the call to the correct department
- Processing customer payments promptly and abiding by data protection rules
- Communicating with other departments to ensure smooth processing
- Meeting quality, delivery, budget and environmental objectives
- Performing accurate processing of data onto various systems
- Filing paper and email data records in line with data protection laws
- Responding to and dealing with customer complaints
- Dealing with incoming and outgoing post
- Answering telephone, email and social media enquiries
- Typing up documents (e.g., letters, reports and minutes)
- Stock taking and reordering supplies
- Making travel arrangements for staff
- Supporting the development and maintenance of internal software systems
- Helping identify opportunities to incorporate AI tools and improve processes
- Troubleshooting basic technical issues and providing user support where needed
The candidate:
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem-solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
GCSE in English & Maths
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