CX Operations Lead: Scale Support with Data-Driven Insights

A growing e-commerce company in the United Kingdom is looking for a Customer Experience Manager to lead and scale its customer support operations. This role involves overseeing a team of agents, optimizing workflows with tools like Gorgias, and enhancing the customer experience through data analysis and continuous improvement. The ideal candidate should have 2–4 years of experience in customer experience or support operations, strong leadership skills, and the ability to thrive in a fast-paced environment.#J-18808-Ljbffr…