Customer Success Manager

Ever run a restaurant and think “this system could work better if someone actually understood how we operate”? At Harri, we build workforce technology for hospitality teams – and we’re growing our UK Customer Success team. We’re looking for hospitality operators who are brilliant with people, calm under pressure, and ready to step away from shift work into a real career in tech.

This role is for you if you:

• Have experience as a Restaurant Manager / Assistant Manager
• Understand hiring, scheduling, labour pressure and service reality
• Are customer-obsessed and outcome-focused
• Know how to balance what customers want with what’s realistic

What you’ll do:

• Own relationships with hospitality customers using Harri day-to-day
• Help clients get real value from the platform (not just “log tickets”)
• Navigate tough conversations with empathy and clarity
• Partner with Product, Support and Technical teams to solve problems properly

Why Harri?

• A fast-growing global hospitality tech company
• No weekends. No shifts. Real progression.
• Your hospitality experience actually matters here

If you know hospitality and care about customers, we want to hear from you!

Skills

• Strategic Problem Solving
• Hospitality Operations
• Stakeholder Management

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