Overview
Group Service Director (Heat Pumps / HVAC) – UK
£120k+ Basic (DOE) + Bonus + Exec Benefits + Car / Allowance
A pivotal leadership opportunity within a rapidly growing, well-backed manufacturer at the forefront of low carbon heating.
This role offers full ownership of the end-to-end service function, combining strategic leadership with hands-on delivery to build and scale a high-performing national operation.
You will shape customer experience across the full lifecycle — from installation through to aftersales — driving service revenue, retention, and long-term competitive advantage.
With strong backing and market momentum, this is a chance to create a best-in-class service function that directly impacts brand, growth, and commercial performance.
Key Responsibilities
- Define and execute the service strategy aligned to business growth
- Build and scale a national service infrastructure, including field engineers and partner networks
- Lead installation support, commissioning, maintenance and aftersales delivery
- Drive service revenue through contracts, upgrades and lifecycle support
- Improve customer experience, response times, and first-time fix rates
- Develop systems, processes, and reporting to support a scalable operation
- Lead, mentor, and develop a high-performing service team
- Work closely with sales, product, and operations to ensure aligned delivery
- Manage budgets, margins, and overall commercial performance
- Ensure compliance with regulatory and safety standards
Requirements
- Proven senior leadership experience within service or aftersales, ideally in heating, HVAC, renewables, or a related engineering sector
- Strong understanding of heat pump technology or transferable experience from adjacent markets
- Track record of building and scaling field service operations
- Experience of driving service as a profit centre, not just a cost base
- Strong commercial awareness with the ability to balance cost, quality, and growth
- Experience managing engineers, partners, and third-party networks
- Excellent leadership presence with the ability to influence at board level
- A blend of strategic thinking and hands-on delivery
Personal Attributes
- Strong emotional intelligence and leadership judgement
- Clear communicator, able to simplify complexity
- Decisive, with the ability to act in fast-paced environments
- Commercially astute with strong ownership mindset
- Ability to influence and align multiple stakeholders
- High energy, resilience, and drive
Package
- Competitive base salary (£120k+ DOE)
- Performance-related bonus
- Car allowance or company vehicle
- Pension and executive benefits package
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