Our Mission
TryHackMe makes learning cybersecurity accessible, practical, and engaging for everyone. With more than 6 million learners worldwide, we’re transforming how cybersecurity is taught — from school and university classrooms to professional training programmes.
About the Role
This role sits at the heart of that mission. You’ll own the success of a portfolio of our education customers — the universities, high schools, and cybersecurity training providers using TryHackMe to build the next generation of cyber professionals.
The Role
This role will cover 2 Education client segments — and that distinction matters.
A portion of your portfolio will need genuine relationship management: EBRs, strategic conversations, expansion discussions, day‑to‑day support and human judgement calls. These are the accounts where personal engagement creates real value and commercial outcomes.
The majority, however, are high‑volume, lower‑ARR accounts that cannot — and should not — be managed through 1:1 effort. For these customers, the experience needs to be excellent without being manual. That means automated onboarding journeys, lifecycle signals, health scoring, and self‑serve resources that keep customers engaged, adopting, and renewing without a CSM touching every account individually.
You will own both. You are the relationship manager and the systems builder. The best candidates for this role are equally comfortable running a strategic EBR and building the automation that means 120 other accounts never need one.
This role also sits at the centre of how TryHackMe scales its CS motion. Done well, what you build here unlocks capacity across the entire CS organisation and turns an operational challenge into a repeatable, predictable system.