IT Support Engineer – German Speaking

German speaking!

Why Join?

• Fast Progression – Hands‑on training, real‑world experience, and a clear path into Second Line Support
• Internal IT Support – Supporting a large branch network across the UK, with some international involvement
• Broad Technical Exposure – Work with Windows, iPhones, Active Directory, MDM, Azure AD, Exchange, and hybrid domains
• Be the Face of IT – First point of contact for users, troubleshooting issues, and delivering excellent customer service

What You’ll Be Doing:

• ✅ Providing first‑line technical support to internal users across the business
• ✅ Diagnosing & troubleshooting IT issues via phone, email, and ticketing system (handling 10‑40 tickets a day)
• ✅ Managing Active Directory, Azure AD, and Exchange, including new user setups
• ✅ Supporting Windows and iPhone users, plus mobile device management (MDM)
• ✅ Assisting with Meraki networking, hybrid domain management, and on‑prem/cloud environments
• ✅ Working closely with the infrastructure team on projects and learning as you go

What We’re Looking For:

• IT Support Experience – Ideally 1st Line, but 2nd Line knowledge is a bonus
• Customer Service Focus – If you’re great with people, we’ll help you with the tech!
• Tech Enthusiast – Logical problem solver, loves troubleshooting, and enjoys learning
• Knowledge of Active Directory, Azure AD, Exchange, and Meraki is a big plus
• Google it & Figure it Out Mentality – We don’t throw people in at the deep end… but sometimes it happens!

The Details:

• Salary: Up to £32 K with German skills
• Location: Hybrid working
• On‑Call: Potentially, based on performance (Small rota)
• Bonus: Performance‑based, typically after 12 months
• …