Retail Operations Coordinator – 12 month FTC
London, England, United Kingdom , Fixed-term
We’re a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.
We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.
The role
Supporting the Head of Operations and senior retail operations coordinator in strategically and proactively implementing operations, communications and administration for the global retail business. Administrating the compliance and development of new business initiatives from concept through to evaluation, embracing digital platforms and future proofing the global business.
About the team
Supporting the Head of Operations and Retail Operations Manager in strategically and proactively implementing operations, communications and administration for the global retail business. This role is based at our Shoreditch head office.
What will I be doing?
- Driving business revenue through timely and engaging communications in all mediums (written, video, verbal presentations) all in support of our brand values and a positive company culture.
- Owning department administration, retail activity, management of the retail calendar and workload communication in partnership with Retail Leadership and relevant Head Office departments.
- Compiling accurate and impactful reporting, whilst supporting the Head of Retail Operations and Retail Operations Manager with the project roadmap.
- Managing customer facing information, ensuring accuracy, consistency, and identifying opportunities to increase brand awareness across external business platforms.
- Collaborating cross functionally to ensure all elements of administration, communication and project implementation have been considered for effective and seamless rollout, with your customer as priority.
- Actively understanding the retail climate and using your knowledge of in store processes to identify opportunities, propose and implement solutions which positively impact retail workload and productivity.
- Researching and identifying best practices within competitors to stay abreast of front line innovations to help us drive the business and future proof global operations, for an effortless omnichannel customer journey.
- Supporting new business expansion and ensuring a consistent and effective introduction into the brand for new retail locations and partnerships.
- Ensure all operations comply with legislation on a global scale, in partnership with Head Office departments.
What skills do I need?
- Business and results focused, aware of business objectives and understand your impact on those objectives.
- Analytical and solutions driven with precision and attention to detail, able to read data and make informed assumptions.
- Numeric with excellent written and verbal skills.
- Experienced in and knowledgeable around brand guidelines to communicate with confidence in line with company and legal requirements.
- Ability to motivate in person and via communication.
- Strategic, inspirational, innovative and leading by example with a proactive style, coaching and engaging store teams through communications and dissemination of information in line with the brand values.
- The ability to manage projects with all key stakeholders, across varying levels of the business.
- Develop strong working partnerships with other departments to increase effectiveness and efficiency, able to manage these partnerships laterally and upwards where required, utilising negotiation and influencing skills.
- Flexibility to support a global retail business, including working in stores, a rotating weekend working schedule and some evening work during peak periods.
- Retail experience is preferred.
- Ability to speak a second language is advantageous, but not essential.
About the location
Based in our East London Studios in vibrant Shoreditch with perks and benefits offered from local businesses including discounts on food, shopping and health & beauty. Studio Location . Approximately a 10 minute walk from Liverpool Street Station and a 5 minute walk from Shoreditch High Street.
What we stand for
- The Customer is the Boss We work as one proud team to get the best for our customers
- One Team We are joined up and encourage others to share their ideas
- We Do What We Say We Will We know our goals, and we work with clear outcomes in mind
- We Are Responsible We are self aware, understand the impact we have on others and are positive about the future
- A generous wardrobe allowance so that you can wear our beautiful clothes to work each day
- We are a disability committed certified employer
- Employee discount for you to spend with family and friends
- 25 days holiday increasing to 28 days after 2 years continuous service
- Bank holidays, birthdays and volunteering days off
- Access to dental cash plan & free virtual GP appointments through Aviva
- UNUM employee assistance helpline
- Life assurance cover
- Access to discounted gym membership and corporate discounts
- Hybrid working in our historic East London studios, working hours are 9-5.30pm
- Free, confidential, wellbeing and lifestyle support with Retail Trust
- Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause)
- Health days for you to use either for physical or mental wellness
- Dedicated mental health support from our mental health first aiders
- Eye care vouchers, season ticket loans and much more!
#WeAreAllSaints
Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.
We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.
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