Overview
Central Control Room Supervisor — Permanent • Grade C- £35,412 – £44,075 per annum • Working 36.5 hours per week • On-site at Birmingham
Role
We’re looking for a motivated Central Control Room Supervisor to help deliver our 24/7 Security Central Control Room Service, providing vital support that keeps our residents and customers safe every day.
This frontline leadership role involves overseeing the day-to-day operation of a busy, customer-focused control room within a 24/7 environment, ensuring services are delivered safely, professionally, and to the highest standard. Your decisions and support will make a real difference to people’s safety, wellbeing, and peace of mind.
Location: on-site at our control room in Birmingham B7.
Responsibilities
- Supervise the 24/7 operation of the Central Control Room, ensuring compliance with procedures and service standards
- Lead, motivate, and support a team of control room operatives, promoting an inclusive and high-performing culture
- Monitor performance against KPIs, service levels, and customer satisfaction targets
- Act as an escalation point for incidents and emergencies, making clear, confident decisions
- Support service development and continuous improvement across Security operations
- Champion the effective use of technology, including alarms and CCTV
What We’re Looking For
- Proven experience supervising or managing teams in a control room, security, care, call-centre, or emergency services environment
- Strong leadership skills with a supportive, calm, and professional approach
- Experience working with technology-enabled services or security systems (or the willingness to learn)
- Excellent communication and decision-making skills, especially under pressure
- A genuine commitment to customer service, quality, and value for money
What We Offer
- Opportunity to influence service improvement and innovation
- A role where your leadership truly makes a difference
- Be part of a forward-thinking, professional team
- Play a key role in delivering services that protect and support vulnerable people
Requirements and How to Apply
- If you’re ready to step into a meaningful supervisory role within a vital 24/7 service, we’d love to hear from you
- Please upload your up-to-date CV via the attachments part of your application; this is required for shortlisting
- We cannot consider applications without a CV attached
- DBS check will be undertaken
- Sponsorship is not available for this post. Applicants must have the right to work in the UK without employer sponsorship for the duration of the appointment
- Proof of right to work in the UK will be required in accordance with UK Home Office requirements before any employment offer can be confirmed
- Disability Confident Employer status and commitment to safeguarding and promoting welfare of citizens
- Reasonable adjustments or additional support available during the recruitment process upon request
- For informal enquiries please contact: Resourcing@birmingham.gov.uk, quoting ref 3984
Note: Job Description and Person Specification – Central Control Room Supervisor GrC JDPS document may be referenced in the application process.
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