We’re hiring for a Pensions Customer Services Executive to support our growing Customer Services team!
To keep up with our growth in the UK and Ireland, we’re looking for a dedicated Pensions Customer Services Executive to join our dynamic Customer Services team. You will be responsible for delivering the highest standards of Customer Service for pension administration to NFP clients and for following and updating administrative procedures and processes. The role includes training new and existing employees, working with Consultants and Team Leaders to oversee implementations and remedial work.
We’re Looking For Someone With
- A focus on continuous improvement and developing standards
- Great organisation skills and a detail‑oriented focus
- Excellent interpersonal and business communication skills
- A one‑team company mindset with client always at the centre of the process
- A willingness to support the wider business with client delivery
- Experience in a Customer Services role
- Experience with Excel, MS Teams and Outlook
- Knowledge and experience of Pension Administration is desirable
- CII qualifications is desirable
Using These Skills, You’ll Be
- Efficiently process all duties expected of a Pension Administrator
- Responsible for the administration of clients’ group pensions
- Liaising between pension providers, The Pensions Regulator and employer/employee and client advisers
- Answering employer/employee queries via telephone or written communication
- Overseeing outstanding work ensuring clients are aware and understand requirements and consequences
- Ensuring that all client history (at both employer and employee level) is fully documented
- Maintaining records and complying with regular audits
- Keeping up to date with developments and remaining current with the industry, specifically changes in legislation, competitors and clients
- Supporting the training and development of peers by providing information, demonstrations and general support and coaching when requested
- Arranging calls with clients to ensure their process understanding matches the required process
- Identifying and addressing errors within client processes, highlighting to management accordingly
- Arranging and conducting conference calls and meetings with clients as required
Who is NFP?
With over 600 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon Group and specialises in helping businesses in four core areas: insurance, health and safety, employee benefits and HR, people and talent.
What You’ll Love About Working Here
- Working in a dynamic, fast‑paced organisation in an exciting industry
- The opportunity to do globally impactful work from day one
- Learning from industry and business line specialists with decades of experience
- A huge variety of projects to work on and challenges to solve
- Our People First culture, which illustrates our commitment to your well‑being and development, not just as an employee but as a human being
- A rich suite of employee benefits and out‑of‑work perks
The Great Benefits We Offer
Finances
- Matched employer pension contributions
- Life assurance and group income protection
- Lifestyle discounts for well‑known brands
Work‑life balance
- Opportunity for hybrid working
- Generous annual leave allowance
Health and wellbeing
- Comprehensive private healthcare
- Healthcare cash plan
- Additional days off throughout the year to focus on your well‑being
Charity and community work
- Numerous charity fundraising challenges and events throughout the year
- Opportunities to volunteer and give back to the community
- Award‑winning apprenticeship programme, helping local schoolchildren take their first steps into the world of work
Social
- Two large employee events every year, for summer and Christmas
- Enjoy out‑of‑work events and socials to get to know your team better
- Good office locations with plenty of opportunity to socialise outside of work
Inclusion and belonging
- A dedicated Inclusion and Belonging Committee, supported by our Global Advisory Board
- Inclusive policies and procedures to ensure all of our people are treated fairly
- Access to Business Resource Groups that can support with multiple key challenges
NFP is an inclusive Equal Employment Opportunity employer.
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