Newland Express Transport Ltd is proud to be part of THE Pallet Network (TPN), a leader in nationwide palletized freight distribution services. We are dedicated to providing reliable, efficient, and top-tier logistics solutions to our clients. Our commitment to excellence is supported by our collaboration with TPN, ensuring seamless and quality transport services across the UK. When working with us, you’ll join a team that values professionalism and customer satisfaction at every step.
Job Summary
We are seeking a dedicated Customer Service Officer (CSO) to join our busy transport team. The successful candidate will be responsible for delivering exceptional customer service through effective communication, data entry, and problem-solving skills. The CSO will play a vital role in ensuring customer satisfaction and fostering positive relationships. This role can be part time or full time depending on the right candidate.
Responsibilities
- Handle inbound and outbound customer enquiries via phone and email
- Accurately perform data entry tasks
- Assist customers with service information, troubleshooting issues, and resolving complaints efficiently.
- Maintain a high standard of phone etiquette, ensuring a positive experience for all clients.
Experience
- Previous experience in a customer service role is preferred but not essential; training will be provided
- Office experience is advantageous but not essential
- Ability to work in a fast-paced environment and manage multiple tasks efficiently
- Proficiency in data entry with attention to detail is essential.
- Strong communication skills, including active listening and clear articulation, are required.
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