JD GYMS
Role
Customer Relations Advisor
Reporting To: Contact Centre Manager
Based: JD Gyms Contact Centre (Office-Based), Kirkstall Road, Leeds, LS42AZ
Hours: 30 hours per week over 4 days.
Purpose of the Role
To deliver outstanding customer service to JD Gyms members by resolving enquiries efficiently, supporting membership processes, and ensuring every interaction reflects the JD Gyms brand values.
Key Responsibilities
- Handle inbound and outbound customer enquiries across multiple channels.
- Resolve membership queries such as cancellations, freezes, payment queries, and account updates with accuracy and professionalism.
- Provide clear, friendly, and informative guidance on JD Gyms products, services, and policies.
- Manage and elevate complaints in line with company procedures, ensuring timely and satisfactory resolutions.
- Maintain accurate records of all interactions and updates using internal systems.
- Support operational teams by communicating member feedback and identifying recurring issues.
- Promote a positive customer experience by delivering service that is fast, helpful, and brand-aligned.
Essential Skills and Experience
- Previous experience in a customer service or contact centre environment.
- Strong verbal and written communication skills with the ability to adapt tone to different channels.
- Confident in handling high-volume enquiries while maintaining service quality.
- Ability to remain calm, patient, and solution-focused when dealing with challenging situations.
- Competent IT skills with the ability to learn new systems quickly.
- Strong organisational skills with excellent attention to detail.
Benefits
- FREE JD Gyms Membership for yourself.
- JD Group staff discounts.
- Company pension scheme.
- Wellbeing support & employee discount programme.
Why JD Gyms?
At JD Gyms, we’re passionate about delivering an exceptional experience for every member. We pride ourselves on creating a fast-paced, supportive environment where your skills make a real difference. Joining our team means being part of a brand that values professionalism, positivity, and continuous improvement—helping us provide outstanding service that keeps our members coming back.
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