Overview
At Bluetownonline, we provide the software and advertising services that power the UKs top companies. Weve recently launched a game:changing new software platform, and we need a versatile, people:first professional to help our clients make the most of it. We arent just a service provider; we are a partner in our clients growth. We are a fun, vibrant, and forward:thinking team that values proactivity, positivity, and a genuine passion for technology.
About The Role
This is an important role for the company as youll be the go:to point of contact for many of our clients acting as a bridge between meticulous administration and high:energy client success. One hour youll be proofing and posting a creative job advert, the next, youll be on a video call demoing our software to a new client.
Responsibilities
- Client Onboarding and Training: Youll be a key part of the welcome process, setting up client accounts with a keen eye for branding and design. Youll conduct online demos and training to ensure every user feels like an expert.
- Creative Content and Optimisation: Youll be aiding out clients with proofing, writing, and posting job adverts to ensure they get the best possible response rates.
- Proactive Relationship Management: You will maintain regular contact with your accounts, providing a solution:based approach to queries and identifying opportunities to help them grow.
- Operational Excellence: From maintaining HubSpot records to light credit control and management reporting, you will ensure the administrative backbone of the client journey is flawless.
About You
- The Confident Communicator: You possess a genuine and authentic telephone manner. You arent afraid to pick up the phone, chat with clients, and build the rapport that turns you into a trusted partner.
- The Detailed Administrator: You have a keen eye for detail. Whether its aligning a logo during account setup or spotting a typo in a job advert, nothing gets past you.
- Commercial Leadership and Professionalism: You are a self:motivated professional who bridges the gap between meticulous operations and high:energy engagement. You possess the communication skills to translate digital products into clear value for clients. A proactive problem:solver, youll be comfortable managing the full client lifecycle while maintaining the highest standards of integrity and service.
- Tech:Savvy: You have experience with CRMs (ideally HubSpot) and MS Office. An interest in SaaS or Digital Marketing is a massive plus.
What We Offer
- Perkbox (cheap cinema tickets, free coffee, movie tickets, discount vouchers, etc etc)
- Remuneration of up to GBP30k per annum (dependent on experience)
- Gym membership included
- Holidays away in the sun
If this role sounds perfect for you get in touch today
Candidates with experience of; Client Success Executive, Client Services Assistant, Customer Success Executive, Client Relationship Manager, Customer Support Executive, Account Coordinator, Client Services Administrator, Digital Marketing Assistant, SaaS Support, Onboarding Specialist, Sales Support Administrator, Recruitment Account Manager will also be considered.
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