This new role of Office Manager will play a pivotal role in leading the transition of members of The R&A’s workforce from some of the organisation’s current office locations to new purpose‑built Global Headquarters (GHQ) in St Andrews. This is a unique opportunity to shape and deliver a modern, efficient and people‑focused workplace environment.
During the transition phase, the role will focus on planning, coordination, and execution of the move, ensuring minimal disruption to business operations. Once the new headquarters is fully operational, the Office Manager will take on full responsibility for embedding the day‑to‑day management of the building, delivering high‑quality workplace experience for staff and visitors.
This role oversees day‑to‑day office services, supporting employees and visitors, managing office suppliers, whilst maintaining a safe, well‑presented, and productive working environment.
A proactive ambassador for The R&A cultivating and maintaining long‑term trust‑based internal and external relationships that ensure the delivery of strategic and behavioural objectives.
Key Accountabilities
Project Planning & Governance
- Develop and manage the full office migration including a phased staff transition plan, governance structures, reporting, and communication plans in line with the project timeline and milestones.
- Manage budgets for the move process.
- Act as the primary contract for internal teams and suppliers during mobilisation.
- Create employee and visitor management procedures, including welcome areas working in partnership with other internal specialists on all items relating to the building.
- Recruit, train and onboard new employees as part of the office services team.
- Oversee the set‑up of the new office, including furniture layout, way finding signage, office supplies, and consumables across all neighbourhoods.
- Support the Technology team and other colleagues with set up including Access Control room, and desk and parking booking.
- Assess readiness levels and implement fixes for gaps that are within the project scope and budgets.
- Partner effectively with all internal and external stakeholders that
- Ensure all operational services are mobilised and ready, partnering with key internal stakeholders and subject matter experts to provide smooth transition and move day communications.
- Ensure business continuity and minimise disruption during the transition period.
Ongoing Operations
- Manage day‑to‑day activity across the facility, maintaining exceptional levels of efficiency, safety, service quality, and presentation.
- Oversee the delivery of core building services such as reception, visitor management, mail operations, and office logistics, whilst ensuring health and safety compliance.
- Act as the primary contact for internal colleagues, visitors, and external partnerships to foster a collaborative culture.
- Maintain strong day‑to‑day oversight of building security, collaborating closely with suppliers and internal teams to ensure robust security measures and effective access control are maintained.
- Coordinate building management and service providers, including the catering and liaise with cleaning teams.
- Track service performance, gather insights, and implement improvements and initiatives to enhance the overall workplace experience.
- Manage predetermined office budgets, expenses, and cost control through effective internal collaboration.
Expertise
- Proven experience managing office relocations, workplace transitions, or large‑scale operational projects.
- Strong project management skills (Prince2, PMP, or equivalent).
- Strong skills in Microsoft Office (especially Excel for budgeting) and familiar with CAFM or CRM systems.
- Excellent stakeholder management and communication abilities.
- Understanding of facilities management, IT infrastructure, and workplace operations.
- Ability to manage budgets, contracts, and suppliers.
- Strong problem‑solving and organisational skills.
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