Overview
We are seeking an experienced and commercially minded Head of Property Management to lead and oversee our property management department.
This is a leadership role responsible for managing the full property management function, ensuring operational excellence, delivering a high level of service to landlords and tenants, and maintaining full compliance with current and upcoming legislation, including the Renters’ Rights Act.
You will lead an existing team of Property Managers and a Coordinator, drive performance, improve processes, and ensure our portfolio is managed efficiently, professionally, and to a premium standard.
Key Responsibilities
Team Leadership
- Lead and manage the property management team (2 Property Managers and 1 Coordinator)
- Set clear KPIs, performance standards, and accountability
- Provide training, structure, and ongoing development
- Act as escalation point for complex issues and complaints
Property Management Oversight
- Oversee the full lifecycle of property management across the portfolio
- Ensure all maintenance issues are handled promptly and efficiently
- Monitor response and resolution times to maintain service standards
- Ensure properties are consistently maintained to a high standard
Contractor & Cost Management
- Manage and optimise contractor relationships
- Ensure works are carried out at competitive, market-aligned pricing
- Implement processes for obtaining quotes and controlling spend
- Monitor and report on maintenance costs across the portfolio
Client & Service Delivery
- Deliver a high level of service to both tenants and landlords
- Build and maintain strong landlord relationships
- Ensure tenant satisfaction through responsive communication
- Handle escalated issues and complaints efficiently
Compliance & Process
- Ensure full compliance across the portfolio at all times
- Lead implementation of the Renters’ Rights Act
- Continuously review and improve processes in line with legislation
- Maintain compliance trackers and conduct regular audits
Requirements
Experience
- Minimum 5+ years’ experience in a senior property management or leadership role
- Proven experience managing high-end / prime leasehold residential properties
- Experience within a large, structured agency environment
- Demonstrated experience managing a team and overseeing a full portfolio
Knowledge
- Strong understanding of UK property management and compliance
- Solid experience with leasehold properties
- Up-to-date knowledge of current legislation, including the Renters’ Rights Act
Skills
- Strong leadership and team management ability
- Excellent organisational and problem-solving skills
- Commercial awareness, particularly around cost control
- Ability to operate in a fast-paced, high-responsibility environment
Personal Attributes
- Professional, proactive, and highly detail-oriented
- Excellent communicator with strong problem-solving ability
- Resilient, solutions-driven, and able to perform under pressure
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