Service Manager

Job Title: Service Manager

Location: Oldbury

Salary: £45,000 – £50,000 (depending on experience)

Job Type: Permanent

Benefits

• Permanent, stable opportunity within a growing business
• Clear progression and development opportunities
• Supportive and forward-thinking working environment

The Role

As Service Manager, you will be responsible for leading a team of 3 and developing the depot, ensuring smooth operational performance while driving growth across service, labour, and parts.

Key Responsibilities

• Managing the overall performance and development of the depot against agreed targets
• Leading, motivating, and developing a team of engineers and support staff
• Building strong relationships with customers, handling queries and resolving issues effectively
• Driving growth of the customer base, labour sales, and parts revenue
• Overseeing preventative maintenance schedules and service delivery
• Managing warranty claims, fleet servicing, and hire equipment
• Controlling departmental purchasing and stock, ensuring best practice is followed
• Ensuring high standards across workshop operations, vehicles, and facilities
• Maintaining accurate records and compliance, including health & safety standards
• Providing technical support to the wider business, including sales teams

About You

• Proven experience in a Service Manager or similar leadership role
• Background within engineering, manufacturing, or a technical service environment
• Strong leadership and team management skills
• Commercially aware, with experience driving performance and growth
• Excellent customer-facing and problem-solving abilities
• Organised, proactive, and able to manage multiple priorities

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