Location: Chippenham
Salary: £25,000 – £27,000 DOE
Contract Type: Permanent, Full-Time
Working Arrangement: Office-based
ABOUT THE BUSINESS
This is an exciting opportunity to join a well-established and growing organisation within the footwear industry. Known for delivering high-quality products and exceptional customer service, the company is committed to innovation, sustainability, and continuous improvement. Due to ongoing growth and a strong reputation in the market, they are looking to expand their customer service team.
THE CUSTOMER SERVICE EXECUTIVE OPPORTUNITY
As a key member of the team, you will play a vital role in ensuring customers receive outstanding service and support. Your responsibilities will include:
- Providing professional, accurate, and timely assistance to customers via phone and email.
- Managing orders and returns efficiently, ensuring compliance with SLAs.
- Keeping customers informed on stock availability, pricing, and delivery schedules.
- Processing special orders (including Amazon) and coordinating shipping documentation.
- Handling payments and resolving account queries.
- Collaborating with sales representatives to prepare stock reports and update pricing.
- Identifying opportunities to upsell or cross-sell products to meet customer needs.
- Supporting customer experience improvements through feedback and NPS initiatives.
- Maintaining sustainability-related data within company systems.
YOUR KEY SKILLS
To succeed in this role, you will bring:
- A friendly, customer-first attitude with excellent communication skills.
- Strong organisational skills and attention to detail, with the ability to manage multiple tasks.
- Previous experience in customer service, order processing, or B2B sales support.
- Confidence using CRM or ERP systems (EDI experience is advantageous).
WHY YOU’LL LOVE WORKING HERE
- 33 days paid holiday (including bank holidays and end-of-year closure).
- Your birthday off.
- Company-wide bonus scheme.
- Employee Assistance Programme.
- Employer pension contribution (3% with Aegon).
- Regular reward and recognition initiatives.
- Genuine opportunities for career growth within a stable and successful business.
If you are interested in the role, please send an application detailing proof of the above or contact Amy Burton in our office.
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