Senior Specialist, Product Partnerships – Merchant Operations Operational Excellence London

Product Partnership Senior Analyst

Responsibilities

• Represent the Merchant Operations team in the ongoing relationship with Checkout’s Product department, defining requirements for new product releases and enhancements
• Partner with the Merchant Operations leadership team to regularly update the roadmap for enhancements to Merchant Operations tooling, and advocate for such roadmap with Checkout’s Product managers
• Collaborate closely with Product Managers and Engineers throughout the product development lifecycle, providing crucial input on supportability, usability, and potential pain points from our internal Operations users perspective
• Collaborate with Product Managers on product launches: conduct thorough assessments, identify potential risks, and provide go/no-go recommendations
• Stay abreast of customer trends & requirements, competitor products, and market shifts

Qualifications

• In-depth knowledge of product development processes and support operations.
• You understand the complexities of bringing new products to market and the importance of seamless support
• Demonstrated experience in supportability, product readiness, or customer advocacy roles, preferably within a technology or SaaS environment
• You’re passionate about advocating for user needs and ensuring a positive support experience
• Strong communication, collaboration, and interpersonal skills. You can effectively engage with technical and non-technical stakeholders and build strong relationships
• Expertise in data analysis to extract trends and insights (i.e INDEX MATCH, SQL skills, Pivot tables)
• Strong project management capabilities for coordinating readiness activities and ensuring deadlines are met
• Payments industry experience is a plus, but not required

Benefits

Hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

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