Customer Success Manager

Segmentify is a Customer Engagement Platform that helps online businesses optimise their conversion rates by enabling them to deliver a unique shopping experience for each visitor. Segmentify tracks each individual visitor’s behaviour in real time and offers smart product recommendations by utilising in-house-developed AI technology.

We’re a dynamic, passionate, compact team building a SaaS solution to boost eCommerce revenue. We are selected as one of the 25 Machine Learning Startups to Watch by Forbes magazine. We’re a fast-growing start-up in AI-based e-commerce, with multiple investment rounds and offices in five countries.

Responsibilities

• Serve as the main point of contact for a portfolio of mid-to-enterprise level customers
• Prepare and lead regular business reviews and performance presentations
• Own the customer relationship from onboarding through renewal
• Provide training, best practices, and hands-on support to maximise product usage
• Build and maintain lasting relationships with clients by understanding their needs and anticipating them in advance
• Understand clients’ goals, business challenges, and how our solutions fit into their strategy
• Collaborate with sales for upsell and renewal opportunities
• Follow up regularly with clients to ensure needs are being met and identify opportunities
• Monitor customer health and proactively address risks or dissatisfaction
• Work cross-functionally with Product, Support, and Marketing teams to advocate for customer needs

Requirements

• Bachelor’s degree in business, marketing, or a related field
• 2-3 years of experience in Account Management, Customer Success, or Client Services, preferably in B2B SaaS and/or Digital Marketing & Ecommerce
• Strong communication and interpersonal skills
• Proven track record of driving revenue growth through upselling and cross-selling
• Strong problem-solving skills and the ability to think creatively
• Experience with CRM software and other sales and marketing tools like Zoho CRM, HubSpot, Zendesk
• Fluent in English
• Advanced proficiency in Turkish is preferred.

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