Overview
As a Principal Product Manager you will sit within the Product Chapter alongside other Product Experts. Tesco Mobile relies on its product experts to be the voice of our customers and colleagues. Principal Product Managers set the strategy and vision for a Product area of strategic importance to the business. Each Principal Product Manager is accountable for the strategy, alignment and outcomes of squads working in a Product area.
About the role
The Product area you’ll own will depend on your skills, expertise, interests and business priorities. You will be accountable for ensuring the squads are aligned to a common purpose and vision, and understand the role they each play in delivering against that. You will make value‑based priority calls to ensure the Product area delivers maximum value for Tesco Mobile and our customers. This role can be based from our Welwyn Garden City, Slough or Manchester office depending on your home location with hybrid working (2 days a week in the office).
Responsibilities
- Use your understanding of your Product Area and how it contributes to our enterprise strategy and OKRs to set an ambitious vision and roadmap, aligning squads across Tesco Mobile around a common goal.
- Work collaboratively with Product teams to set stretching goals for your Product Area, ensuring alignment with Tribe and Business OKRs and delivering the right balance of short‑ and long‑term value.
- Serve as a product owner in a core squad, ensuring our work is always aligned to our long‑term strategic plan.
- Consider the full lifecycle for your Product Area, ensuring there is a plan for continued growth – analyzing and spotting patterns in data, identifying and mitigating risks that may impact future product performance.
- Understand customer behaviour and use customer research combined with experience of human‑centric design methodologies; use structured processes to design new products, services and experiences that customers love.
- Champion a culture of continuous learning and promote a culture of data‑driven decision making to continuously improve performance, driving empowerment and aligned decision making.
- Understand our systems, platforms and processes; collaborate effectively with engineering teams and bring sufficient challenge to ensure we remain fully customer‑focused.
- Inspire others to think expansively about what we could achieve, skillfully using storytelling techniques to share your vision and motivate the business to act.
- Ensure business and customer needs remain at the heart of what we do (including security, privacy, safety and accessibility).
Qualifications and Experience
- Expertise in either the retail or telecoms industries with evidence of influencing the direction of large organisations to achieve significant commercial growth.
- Experience working in an agile organisation, with a working knowledge of Scrum methodologies, tools and practices.
- Extensive Product Management or Product Ownership experience.
- Understanding of customer research methodologies and how to interpret customer insight from multiple sources.
- Strategic thinking; evidence of setting a clear vision for a major strategic priority and plotting a customer‑led roadmap.
- Strong commercial expertise.
- Evidence of communicating confidently with a wide range of stakeholders, including at executive and board level.
- Curiosity, desire to understand customers and their behaviour, and a capacity to learn fast.
- Analytical and problem‑solving skills using data and insight; ability to manipulate data to extract insight.
- Delivering brilliant customer journeys through multiple channels.
- Highly desired evidence of:
- Platform ownership and development.
- Personalisation product experience.
Committed to Inclusion
We are committed to creating a workplace where differences are valued and all colleagues are given the same opportunities. We are proud to have been accredited Disability Confident Leader and we provide a fully inclusive and accessible recruitment process.
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