Spa Reception Team Leader

Location: Finlake Holiday Resort, TQ13 0EJHours: Full-time, 40 hours per weekSalary: £28,225.60 per annumAvailability: Evening and weekend availability requiredJob Type: Permanent

Benefits

• Competitive Salary
• Discounted Holidays at our picturesque UK holiday parks
• Discounted Meals at on-site restaurants
• 30 Days Holiday (including bank holidays), increasing to 35 days with service
• Company Sick Pay
• Pension Scheme & Life Assurance
• Continuous Training & Development Opportunities
• Be part of a company with 90 years of family values and a commitment to sustainability

What You’ll Do

• Lead and support the Spa Reception team, ensuring smooth day-to-day operations
• Deliver a warm, welcoming and professional experience for all guests and members
• Answer telephone calls and respond to emails in a professional and timely manner, supporting all guest enquiries
• Promote spa treatments and products, ensuring guests receive accurate and up-to-date information
• Manage the spa booking diary, optimising therapist utilisation and guest satisfaction
• Support team development through coaching, guidance and day-to-day leadershipHandle guest queries, feedback and complaints in a calm and professional manner
• Assist with stock control, ordering and retail product management
• Ensure the spa environment is maintained to high standards of cleanliness and presentation
• Follow and promote all Health & Safety, hygiene and operational procedures

Who We’re Looking For

• Previous experience in a spa, wellness or hospitality environment
• Leadership or supervisory experience, with a passion for developing others
• Excellent customer service and communication skills
• Strong organisational skills and the ability to multi-task in a busy environment
• A good understanding of spa treatments, products (e.g. Elemis) and guest experience standards
• A proactive, professional and positive approach

Desirable

• Experience with spa booking systems
• Strong retail or treatment upgrade experience

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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