Watch Repairs Administrator
Onsite
Here at Signet, we’re looking for an Administrator to join our talented Watch Repairs Team based in our bespoke Repairs Workshop. We need a highly organised, customer‑focused administrator to support the smooth, efficient, and safe delivery of all watch repair service requests. You will play a key role in ensuring every repair is processed accurately, every enquiry is handled professionally, and every customer receives an exceptional service experience.
Working closely with store colleagues, external partners and internal teams, you will manage the full administrative flow of watch repairs – from receipt and logging, through estimating and materials management, to dispatch.
We are looking for a passionate, customer‑focused administrator with a keen interest or desire to learn more about watches. This is an onsite position and you must be comfortable attending work “metal free” and adhering to our strict security protocols.
Key Responsibilities
- Manage the accurate receipt, logging and allocation of all watch repair jobs.
- Support the effective flow of work through the workshop, ensuring timely processing and dispatch.
- Liaise regularly with store teams and external partners to maintain a high quality, customer‑centric repair service.
- Communicate directly with customers via phone, email and post to handle enquiries, provide updates and convert repair estimates.
- Translate complex technical information into clear, accessible language for customers and store colleagues.
- Investigate and resolve queries, escalating appropriately and ensuring early, empathetic resolution.
- Order and manage materials required for repairs, working with suppliers and internal functions such as Finance and Logistics.
- Act as a first line escalation point for complaints, using strong communication and problem‑solving skills to achieve positive outcomes.
About You
- Highly organised with strong administrative skills and attention to detail.
- Confident communicator able to simplify technical terminology for non‑technical audiences.
- Customer focused, empathetic and solution driven.
- Comfortable working in a fast‑paced workshop environment with multiple stakeholders.
- Able to manage workload effectively and prioritise tasks to meet service expectations.
- Experience in a repair, service, logistics or customer support environment is beneficial but not essential.
Benefits
- Competitive salary
- Generous discount of up to 30% off our fabulous products from day one.
- An annual enhanced discount to celebrate the day you joined our team.
- Retirement savings plans with flexibility in how you save for the future.
- Immediate life assurance from day one.
- Minimum 22 days holiday per year, increasing after a year’s service.
- Recognised qualifications, study support and structured career progression.
- Health and wellbeing scheme.
- Financial wellbeing scheme.
- Give As You Earn scheme – an easy way to support causes close to your heart.
- Real Rewards – exclusive discounts on groceries, travel and leisure.
Signet Jewelers (H. Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need.
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