Exciting news Bodycare is hiring an Experience Manager for our Leicester store! This is a key role in bringing health and beauty brands to life in-store, leading teams, and delivering exceptional customer experiences every day for every body. If you’re passionate about retail, people, and creating standout store environments, we’d love to hear from you.
At Bodycare, we’re proud to present household name brands from across the UK and beyond, bringing trusted names and everyday essentials to our customers.
Bodycare – Britain’s Value Beauty Platform – is looking for the leader who can turn stores into destinations.
At Bodycare, an Experience Manager has the remit, the room, and the resources to run a store as a small business; a community‑centric, socially‑driven, technically‑enabled retail hub.
The primary responsibility of the Experience Manager is to create and maintain an immaculate, well‑presented, well‑stocked, well‑served, warm and welcoming environment that recognizes and reflects its local community. Hiring and motivating the right people, ensuring a premium shopping experience, and setting high service standards is the foundation of long‑term customer relationships.
Responsibilities
- Create and maintain an immaculate, well‑presented, well‑stocked, well‑served, warm and welcoming store environment that reflects the local community.
- Hire, motivate, and develop a high‑performing retail team.
- Ensure premium shopping experience and high service standards to build long‑term customer relationships.
- Drive store revenue and profitability by optimizing product assortments and merchandising.
- Use proprietary tools to analyze local needs and shelf productivity.
- Leverage local social content and media to engage the community, using dedicated social platforms and live streaming (Live@Bodycare Studio, TikTok selling).
- Build one‑to‑one customer relationships via physical and digital interactions, using proprietary CRM and loyalty tools.
Qualifications
- Entrepreneurial mindset.
- Ability to energise and lead a team from the front.
- Obsess over customer experience, driving sales through service, not pressure.
- Strong sales performance improvement skills.
- Commitment to standards – treat standards as non‑negotiables.
- Love for TikTok, especially beauty content.
- Community‑mindset – take pride in local people.
- Problem‑solving attitude – always find a way.
#J-18808-Ljbffr…