Project Support Officer

Elite Personnel is recruiting on behalf of a valued client for a Project Support Officer to support the implementation of an e-rostering system (Allocate). This role is ideal for someone who enjoys working with digital systems, supporting people, and helping organisations adopt new ways of working.

This position plays a key role in ensuring a smooth setup and rollout of a staff scheduling system, working closely with managers, staff, and the system provider.

What You’ll Be Doing

• Engage with team leaders and managers to understand how staff schedules (rotas) need to work in practice
• Gather requirements and ensure these are clearly documented
• Work closely with the system supplier to ensure the system is set up correctly
• Act as the main point of contact between internal teams and the external provider
• Help translate operational needs into system configuration (e.g., shifts, roles, rules)
• Assist with system build and setup
• Support system testing before launch to ensure everything works as expected
• Help identify gaps or improvements
• Assist in troubleshooting and resolving issues before and during implementation
• Work with stakeholders to ensure solutions are practical and effective
• Help deliver training sessions and guidance materials
• Support staff in learning how to use the new system confidently
• Provide hands‑on support during go‑live
• Help embed the system into day‑to‑day operations so it becomes part of normal working practice

About You

Essential Skills & Experience

• Comfortable using digital systems and able to learn new tools quickly
• Experience supporting colleagues or users with systems or processes
• Strong communication skills, with the ability to explain things clearly and simply
• Good organisational skills and attention to detail
• A proactive, problem‑solving approach
• Able to work collaboratively with different teams and external partners

Desirable Skills & Experience

• Experience supporting system implementation, configuration, or testing
• Experience delivering training or supporting user adoption
• Familiarity with e-rostering or workforce management systems (e.g., Allocate)
• Experience working in structured or regulated environments

What’s on Offer

• Opportunity to support a meaningful digital transformation project
• Collaborative and supportive working environment
• Hands‑on experience in system implementation and change delivery
• Weekly pay

We will require a copy of your UK right to work documentation before an application can be progressed.

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