We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.
HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark.
It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.
Role- VIP Desktop Support Technician
Work Authorization– Sponsorship not provided
Location- Canary Wharf, Central London, UK
Job Type- Full Onsite (5 days per week)
Full time Employment – Permanent
Note- Kindly apply having maximum 5 years of relevant experience
Contractor will provide VIP Support – Dedicated, which will meet, but is not limited to the following:
• 1-3 years of experience in VIP Executive support
• Primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, Video Conferencing
systems, and IT-to-IT support
• Able to provide standby support (via call) for after office hours including Saturday, Sunday, and public holidays for
Company’s General Manager level and above
• Deliver VIP customer experience to the highest standards, aligned to Company’s values
• Actively contribute to the smooth running of the IT processes and procedures
• Provide day-to-day support on a variety of technology issues covering problem isolation and resolution of all end user IT
related matters
• Applications, networks (LAN, WAN and Wi-Fi), hardware (desktop, laptop, mobile devices, printers, etc.)
• Incident and service management through SNOW
• Act as a single point of contact for Company’s executive level management incident resolution, and coordinating with other
resolver group to ensure the reported incident is resolved/escalated as required
• Deployment and maintenance of end-point devices (desktops, laptops, mobile devices, etc.)
• Providing technical on-site, face to face VIP IT support within a Business as Usual (“BAU”) environment, including
installation, troubleshooting, problem resolution and maintenance
• Experience of supporting as many of the following as possible: Windows 7 and 10, MS Office 2010/2013/2016/365, Skype
for Business, Microsoft Teams, VOIP, PC/Laptop builds, OS configuration, AD administration, hardware repair, and mobile
device management (such as Microsoft InTune)
• Responding to customer questions regarding operation and malfunctions
• Advising customers on preventative maintenance and configuration adjustments to improve product performance and
customer satisfaction
• Proven track record of problem ownership and resolutions, as well as working with product authority, external vendor support
teams/third parties
• Must have a broad background in hardware support for both laptops and mobile phones (iOS/Android)
• BAU work experience, face to face IT hardware and software support experience
Benefits:
- A supportive, diverse and global team with a brilliant culture.
- Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
- Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion – CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.
- To know more about us visit – www.hcltech.com
- For more information on how we process your personal data, please refer to HCLTech’s Candidate Data Privacy Notice.
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