Strategic Patient Experience & Complaints Lead

Company: NHS Essex Integrated Care Board
Apply for the Strategic Patient Experience & Complaints Lead
Location: Chelmsford
Job Description:

A leading healthcare organization in the UK is seeking a Patient Experience and Complaints Performance Manager to drive patient experience improvements across a system serving 2 million people. The role requires strategic leadership, a legal qualification, and experience in governance and complaints handling. Responsibilities include overseeing frameworks, providing expert legal advice, and utilizing data for insights. This dynamic position offers the opportunity to influence NHS priorities and improve care quality for all communities.#J-18808-Ljbffr…

Posted: April 24th, 2026