Overview
Take steps towards a new career today! Are you ready to take the driver’s seat in customer service excellence? We’re on the hunt for a dynamic and enthusiastic Customer Support Advisor to join our team working for our client at their Chiswick site. If you’ve got a passion for high quality cars and a knack for delivering top-notch service, then we’re looking for you.
Location, Salary and Hours
Salary: £27,144.
Location: Unit 1, Floor 2, Building 7, Chiswick Park, 566 Chiswick High Rd, Chiswick, London W4 5YG
Hours: 40 hours per week. Fully flexible between Monday to Saturday 8:30am – 6:00pm. Potential for Sunday work in the near future.
Role
- Job Title: Customer Service Executive
Responsibilities
- Inbound and outbound customer contact management (phone, chat, form/email, social).
- Handle inbound calls and emails from customers, supporting multiple queries from general car queries to car orders.
- Provide dealer support.
- Reporting on activities through inputs into AWS and DMS database systems.
- Outbound lead follow up.
- Provide responses to web/online forms.
- Manage technical queries from customers and assist where possible.
- Complete satisfaction survey calls and emails.
- Manage complaints about product, offers and dealers from customers.
- Sales complaints: gather facts and manage interaction with dealers and customers to support a quick, professional, and organized turnaround of sales-based cases for Omoda, Jaecoo and Chery brands.
- Ensure accurate reporting and update case activity as needed.
Qualifications and What We’re Looking For
- Excellent customer service experience. 6–12 months minimum.
- Auto enthusiast – experience desired but not mandatory.
- Excellent English written and verbal communication skills.
- Experience of fast-paced environment.
- Computer literacy and a technical mindset.
- Organizational skills – keeping things in order is second nature.
- Team player – able to deliver first-class customer support within a winning team.
- Ability to create trust by keeping promises, owning responsibilities, and providing an open and honest customer experience.
- Handle inquiries with professionalism and finesse to deliver a memorable, premium experience.
Benefits
- 28 days of vacation.
- Pension scheme: auto-enrolment after 92 days (if eligible).
- Employee Assistance Program: support and resources, accessible for free.
- Benefex Employee Savings: access to lifestyle savings, free online courses and wellbeing resources.
- PUREGYM: Discount and 0% joining fee.
- UNUM Dental cover: comprehensive dental care for you and dependents.
- Group Life Assurance: open to all UK employees from day 1.
- Employee Stock Purchase Plan: opportunity to buy company stock (CNXC).
- Refer a Friend incentive.
Eligibility
Concentrix is an equal opportunity employer. Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Eligibility to work: In accordance with the United Kingdom law, only applicants who are legally authorised to work in the UK will be considered for this position.
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