Head of Retail

What You’ll Be Doing:

• Leading the day‑to‑day operation of the Farm Shop, ensuring a consistently high standard of service and presentation
• Managing, motivating, and developing the retail team to deliver an outstanding customer experience
• Overseeing product displays, merchandising, and stock levels to ensure the shop reflects the quality and provenance of the Balgove brand
• Working closely with internal departments including the butchery, bakery, market garden and deli kitchen to ensure a cohesive retail offering
• Monitoring sales performance, managing stock control, and identifying opportunities to drive revenue and improve efficiency
• Ensuring compliance with all relevant food safety, health and safety, and operational procedures
• Supporting recruitment, training, and performance management within the retail team
• Contributing to the continued growth and development of the Farm Shop as a key part of the wider Balgove business

What We’re Looking For:

• Proven experience in a senior retail management role, ideally within food retail, high end retail, a farm shop, or hospitality retail.
• A genuine passion for high-quality food and seasonal produce
• Strong leadership and people management skills with the ability to motivate and support a team
• Commercial awareness with a proactive approach to driving sales and improving performance
• Excellent organisational and communication skills
• A hands‑on approach and willingness to lead by example in a busy retail environment
• Flexibility to work weekends and occasional evenings in line with business needs

This role offers an excellent competitive salary with significant company benefits:

• 25% staff discount across the business, including their shop, award‑winning butchery, café, and famous Steak Barn
• Share of tips
• Food provided while on duty
• Opportunities to develop and grow within an ambitious and well‑respected business
• Supportive leadership and a collaborative team culture
• The opportunity to play a key role in a thriving local business known for quality produce and exceptional customer experience

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