Customer Service Quality Lead & Onboarding Coach

An energy solutions company in Cannock is seeking a Customer Service Quality Lead to enhance the performance of customer service teams. This role includes delivering training, coaching, and developing onboarding programs, focused on continuous improvement. The ideal candidate will have experience in a contact centre environment and strong communication skills. You will spearhead quality standards across customer interactions. The company offers a competitive salary, performance bonuses, and a pension scheme.#J-18808-Ljbffr…