Guest Services Manager (Reception + Bar) – UNO Hotels

Guest Services Manager (Front Office + Bar) – UNO Hotels

• Based at UNO Thames Hotel – MAIDENHEAD

About UNO Hotels

UNO Hotels is a fast-growing UK hotel group operating strategically located regional hotels across key demand corridors. We focus on strong guest experience, operational discipline, and revenue performance.

The Role (Dual Operations: Reception + Bar)

We are hiring a Guest Services Manager to take full ownership of Front Office and Bar operations at UNO Thames Hotel.

This is a hands-on, commercially driven leadership role responsible for delivering seamless guest journeys while maximising ancillary revenue through bar operations.

Key Responsibilities

Front Office (Core)

• Lead Reception team and manage daily operations (check-in/out, billing, guest flow)
• Own the end-to-end guest experience
• Drive guest satisfaction scores and online reputation (Google / OTA reviews)
• Resolve escalations quickly and professionally
• Ensure strong coordination with Housekeeping & Maintenance for room readiness

Bar Operations (Revenue Focus)

• Oversee daily bar service and standards
• Drive bar revenue, upselling, and average spend per guest
• Manage stock control, ordering, and wastage
• Ensure service speed, presentation, and guest engagement
• Work with management to deliver promotions and activation ideas

What We’re Looking For

• Experience in hotel Bar/F&B operations
• Strong leadership with a hands-on, lead-from-the-front mindset
• Commercial awareness – understands guest experience = revenue
• Ability to manage multiple operational areas simultaneously
• Confident, energetic, and guest-focused personality

What Success Looks Like

• High guest satisfaction and strong online reviews
• Smooth, efficient front office operations
• Increased bar revenue and per-guest spend
• Consistent delivery of UNO service standards

Why Join UNO Hotels

• Fast-growing group with clear expansion strategy
• High ownership role with real operational impact
• Opportunity to progress into senior hotel leadership
• Performance-driven environment with autonomy

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