Customer Success Manager (Danish speaker)

The Company

• A market-leading SaaS platform helping global brands simplify risk, compliance, and security awareness. Trusted by some of the biggest names across tech, finance, and government.
• Acquired in a huge £100M+ deal, fuelling serious investment, product expansion, and international growth.
• A team spread across the UK, US, and APAC, all working with pace, ambition, and purpose.
• A company that genuinely looks after its people. Flexibility, trust, and development aren’t perks here, they’re part of the culture. Also a Certified B-Corp!
• If you want to join a brand that’s scaling fast, backed for success, and still small enough for your work to matter, this is the one.

The Role

As the Customer Success Manager You’ll manage a portfolio of 80–100 customers (~£1.5M–£2M ARR).

This is a retention and adoption role first, working closely with Account Managers who own expansion revenue.

• Own the day-to-day management of your customer base
• Drive ~90% retention across your renewal book
• Keep customers engaged, using the product properly, and seeing value
• Spot risk early and deal with it before it becomes churn
• Work with Account Managers on upsell opportunities (you identify, they close)
• Run a mix of structured touchpoints depending on account value
• Larger accounts: regular QBRs + monthly engagement
• Smaller accounts: quarterly check-ins + EBRs

What You’re Measured On

• Retention (target ~90%)
• Product adoption and usage
• Customer satisfaction
• Contribution to expansion (via AM partnership)
• NRR

What They’re Looking For

• Danish speaker (essential) + UK-based
• Experience in SaaS Customer Success, ideally within compliance, ISO, regulatory-tech (Or Cyber)
• Comfortable managing a similar value book
• Commercially aware. You understand how retention and expansion actually work
• Able to handle customer issues without over-escalating everything internally
• Experience with tools like Salesforce, Gong, CRM platforms helpful
• Any exposure to compliance, security, or risk products is a bonus
• AI-aware is a plus, not a requirement

Package

• £75,000 base + bonus
• Remote-first
• 25 days holiday + bank holidays (increasing with tenure)
• Private healthcare
• Pension
• L&D budget
• Global team and regular socials

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